Jihan Prasaad

3 ways to Optimize your omnichannel Customer Communications

3 Ways to Optimize your Omnichannel Customer Communications 1) Use business data to drive Customer Experience Customers must be treated and communicated with in a seamless and controlled manner, regardless of where they are on their journey, to give them the impression that the organisation talks with a single voice.  Salesforce and other CRM systems …

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Customer Communications: Building a Successful Omnichannel Solution

Customer Communications: How to build a Successful Omnichannel Solution Customer communication is an important part of any company’s strategy. Organizations of all sizes and industries understand the need of staying in touch with customers in order to increase loyalty and encourage repeat purchases. Companies send an average of 22 customer messages every month to each …

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Enterprise Search in Educational Institutions

Why Docuflo Inventa is the perfect solution for an Educational Institute. What does the Education Industry Need to Consider When Investing in an Enterprise Search Solution? Finding the perfect search solution for a college, university, or other educational institution that allows users to collect the information they need to succeed can be challenging. Current students, …

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