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Saranya Selladorai

Customer Communications Management

Customer Communications Management and how it benefits the Insurance Industry

Blog / By

Customer Communications Management (CCM) is a strategy that businesses use to improve their communication with customers. CCM involves managing all the communications that a company has with its customers, including emails, social media messages, phone calls, and physical mailings. The goal of CCM is to create a consistent and personalized customer experience across all communication …

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Patient Throughput

Improving Patient Throughput in Hospitals with Business Intelligence Solutions

Blog, BPI Technologies / By

Hospitals are facing increasing pressure to improve patient throughput, especially with the rise of uninsured patients and nurse and physician staff shortages. Small to mid-size hospitals, in particular, struggle with the costly implementation of lean methodology. As a result, many are turning to business intelligence solutions as a more cost-effective alternative. Business intelligence solutions provide …

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LargestCommercialBank

Improving Efficiency and Reducing Costs: A Digital Document Management Success Story for One of Malaysia’s Largest Commercial Bank’s Credit Ops

Case Studies / By

At A Glance INDUSTRY Banking SOLUTION Docuflo DMS Overview Our client is a leading financial services provider in Malaysia, with a significant presence across the ASEAN region. One of the bank’s core businesses is the Credit Operation Department (COD), which is responsible for assessing the risk and acceptability of bank lending to creditworthy customers. However, the …

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MPM Rent

A Comprehensive Solution to Document Management Challenges: Integrating a DMS with Microsoft Dynamics AX for a Leading Car Rental Company

Case Studies / By

At A Glance INDUSTRY Transportation SOLUTION Docuflo DMS The Client Our client is a car rental company that uses Microsoft Dynamics AX as their main software for managing their business operations. The software generates several types of documents such as vehicle handover evidence (BSTK), pricing and quotation documents, collection documents, and legal contracts. The documents are …

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Insurance Workflow Automation

Understanding Insurance Workflow Automation: Benefits and Challenges

Blog / By

As technology continues to evolve, businesses are increasingly seeking ways to automate their workflows to reduce costs, improve efficiency, and enhance the customer experience. One area where automation is gaining traction is insurance, where insurers are seeking to automate their workflows to increase speed, reduce errors, and free up resources for more value-added activities. In …

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