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Case Studies

From Paper to Process: Streamlining QA with Document Automation

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At A Glance INDUSTRY Manufacturing SOLUTION Docuflo DMS and BPMS Overview A leading manufacturing company specializing in industrial and consumer rubber products sought to improve efficiency in its Quality Assurance (QA) processes, particularly in handling document approvals, customer complaints, and internal audits. Previously, the client relied on paper-based and email-driven requests, leading to delays, inefficiencies, …

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Streamlining Bank Loan Operations With Centralized Document Management

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At A Glance INDUSTRY Banking SOLUTION Docuflo DMS Overview One of Malaysia’s leading financial institutions (“The Bank”) enhanced the efficiency and accuracy of their loan processing operations by integrating Docuflo Document Management System (DMS) with their Loan Origination System (LOS). This integration automated the document preparation, scanning, indexing, and verification processes, significantly reducing manual errors and …

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Digitizing Bank Branch Operations For Greater Efficiency

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At A Glance INDUSTRY Banking SOLUTION Docuflo DMS Overview In an era where efficiency and speed are paramount, our client, one of Malaysia’s foremost banking institutions, recognized the need to digitize their extensive collection of physical documents. The existing processes were cumbersome and time-consuming, often leading to delays and inefficiencies. Moreover, with the introduction of their …

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Empowering Data-Driven Excellence with Advanced Data Analytics in the Communications and Multimedia Landscape

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At A Glance INDUSTRY Multimedia and Communications SOLUTION IBM Cloud Pak for Data & IBM Cognos Analytics Overview The client is a prominent regulatory authority entrusted with overseeing the diverse facets of the communications and multimedia sector. Facing challenges in streamlined information dissemination and optimizing decision-making processes, the client aims to propel its operational efficiency …

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LargestCommercialBank

Improving Efficiency and Reducing Costs: A Digital Document Management Success Story for One of Malaysia’s Largest Commercial Bank’s Credit Ops

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At A Glance INDUSTRY Banking SOLUTION Docuflo DMS Overview Our client is a leading financial services provider in Malaysia, with a significant presence across the ASEAN region. One of the bank’s core businesses is the Credit Operation Department (COD), which is responsible for assessing the risk and acceptability of bank lending to creditworthy customers. However, the …

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