Customer Communications Management
Personalized Customer Communications For Better Engagement
In today’s technically advanced, fast-paced and even mobile work environments, there are many businesses who are still using the traditional way of customer engagement through printed documents and statements. Many times, the importance of upgrading the existing method of communication is being overlooked as expediency and convenience take precedence over improved customer experience as well as time and cost savings for the organization.
In reality, very few organizations stop to consider the ongoing expense associated with ineffective customer communication methods such as physical letters and statements and the underlying impact on the company’s brand image. However, leading analysts estimate that businesses spend between 1-3 percent of their revenues on managing physical document output for customer communication. If examined carefully, the existing inefficient and unmanaged output processes can represent a a large untapped source of financial savings.
InfoConnect Customer Communications Management (CCM) solution focuses on improving the customer experience through personalization and automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations can benefit from our CCM solutions ability to design and deliver critical business communications that are highly targeted and personalized to drive profitable customer engagement. How is it done? Our CCM solution allows the creation of personalized documents which will then be delivered to the customer, management or other stakeholders in a variety of digital channels (e.g. email, portals) in place of printing. From 1-to-1 contact to high volume distribution, InfoConnect CCM solutions aims to create better customer engagement with simplified and automated document-related business processes while pushing the organization further towards achieving a paperless environment.
Digital alternative to printed statements:
Automate report distribution to important stakeholders: