3 ways to Optimize your omnichannel Customer Communications

1) Use business data to drive Customer Experience Customers must be treated and communicated with in a seamless and controlled manner, regardless of where they are on their journey, to give them the impression that the organisation talks with a single voice.  Salesforce and other CRM systems deliver organised data about clients. Platforms for commerce …

3 ways to Optimize your omnichannel Customer Communications Read More »