Author Archives: Huey May

Case Studies

How We Helped the Pioneer in Islamic Banking in Malaysia to Overcome Report Distribution Challenges

Posted on by Huey May
16
Jan

At A Glance INDUSTRY Banking SOLUTION Report Distribution System (RDS)  Centralized repository for user to retrieve reports Email gateway Automation in hard copy printing The Challenge The legacy way of handling report distribution at the client bank is highly manual and inefficient. As the bank grows, the number of reports, transactional and non-transactional, generated internally […]

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Blog

DMS or SharePoint: Can SharePoint Be Used as a Document Management System?

Posted on by Huey May
home office, computer, desk-1867761.jpg
14
Dec

A question we get asked often is, can SharePoint be used in place of a document management system (DMS)? We understand that there is plenty of room for confusion here as both share similarities to certain extent as SharePoint is, in essence, a document collaboration platform with basic document management capabilities. It is also worth […]

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Case Studies, BPI Technologies

Enabling Accurate and On-Time Reporting by Uncovering the Business Value of Data for an Insurance Company in Indonesia

Posted on by Huey May
09
Dec

At A Glance INDUSTRY Insurance  OPPORTUNITY To deliver a performance monitoring solution that aims to simplify the management system in conducting data analysis, and to speed up decision making. SOLUTION A data visualization solution that has the ability to analyze data comprehensively and convert it into graphs and charts. Data from multiple sources will be […]

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Blog

3 ways to Optimize your omnichannel Customer Communications

Posted on by Huey May
29
Nov

1) Use business data to drive Customer Experience Customers must be treated and communicated with in a seamless and controlled manner, regardless of where they are on their journey, to give them the impression that the organisation talks with a single voice.  Salesforce and other CRM systems deliver organised data about clients. Platforms for commerce […]

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Blog

Customer Communications: Building a Successful Omnichannel Solution

Posted on by Huey May
10
Nov

Customer communication is an important part of any company’s strategy. Organizations of all sizes and industries understand the need of staying in touch with customers in order to increase loyalty and encourage repeat purchases. Companies send an average of 22 customer messages every month to each consumer. However, the times are changing. Companies are shifting […]

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